Clerical Customer Service Training Program
Our Clerical Customer Service Training Program utilizes self-directed and group instruction and prepares students for a career in administrative, clerical support and customer service positions. The program class size is small with a 1:8 staff to student ratio.
Our Instructor works closely with each student to reinforce learning objectives. Individualized goals are developed with input from our Instructor, Vocational Counseling Staff and Job Development Staff. Pre and post testing tracks progress and achievement.
We offer both Assessment and Training in this program:
- Assessment: Orion offers comprehensive clerical assessment services which provide employability information. Assessments document specific skill achievement as well as workplace behaviors.
- Training: Training services focus on skill building in an array of areas including: basic computing, MS Windows, keyboarding, Microsoft Office, customer service skills, filing, office machines and office etiquette.
Skill Areas:
- Basic Computing/MS Windows/Internet Explorer
- Keyboarding (Typing & 10-Key)
- Microsoft Office – 2003 and 2007
- QuickBooks Pro 2009
- Telephone Etiquette & Systems
- Customer Service Skills
- Filing Systems
- Office Machines
- Business Writing
Cost:
Orion contracts with third parties for sponsorship. Clients are not charged a fee for program participation.
Class Hours:
8:30am– 11:30am or 12:30 pm-3:30 pm Monday through Friday.
Program length:
2-6 months depending on the individual
New students start the program every Monday
Dress Code:
Students are expected to dress business casual for the program (khakis, slacks, dress shirts, sweaters etc.). Jeans are allowed on Fridays.
About our Instructor:
Jeri Sue Lucas is Orion’s Clerical Customer Service Program Instructor (CCS). She has her Bachelor of Arts Degree in Education with a History major. and brings rich background working in retail and customer service industries. Jeri has worked to develop specific training tracks within our CCS program which enahances our students training and experience.
Entrance Requirements:
- Sufficiently stabilized medical or psychiatric condition to allow participation in Orion’s program
- Ability to commit to established schedule
- At least 16 years of age or older
- Able to provide documentation for I-9 (Employment Eligibility Verification)
- Able to pass criminal background check for “crimes against persons” (this does not exclude candidates with a criminal background.
- Able to pass pre-employment and / or random drug screens.
Admissions:
Orion accepts applicants from funded sources first, including DVR, School Districts and the City of Federal Way. Applicants must first complete all admissions requirements including tour, intake paperwork, background check and drug screen with results prior to admission. If Orion is encountering a wait list for services, applicants start date is determined by date of application. Start dates are typically each Monday – but there is flexibility if needed with this process. Requests for accommodation should be discussed with your Orion Vocational Counselor upon tour and interview and will be considered on an individual basis.